Privacy Policy
Galactic Dream LLC («we», «our», «us») is committed to protecting the privacy of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and engage our handyman services, including through our Galactic Fix mobile application. Please read this policy carefully to understand how we handle your personal data.
Information We Collect
We collect and process the following types of information:
- Personal Identification Information: Name, address, phone number, email address, and any other information you provide when scheduling or using our handyman services through our website or mobile application.
- Service-related Information: Details about the services requested, service history, communications with us, appointment schedules, and ZIP code verification for service area eligibility.
- Technical Information: Device identifiers, operating system, app version, IP address, crash diagnostics (e.g., via Firebase Crashlytics), and app usage analytics (e.g., via Firebase Analytics). When using our website, we may also collect cookie data, browser type, and traffic information.
How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our handyman services.
- To communicate with you regarding service requests, appointments, and updates.
- To verify service area availability based on your location.
- To improve our services and customer experience.
- To comply with legal obligations.
- To process appointments scheduled through our mobile application.
- To monitor performance, fix issues, and improve functionality through analytics and crash diagnostics.
Mobile Application
Our Galactic Fix mobile application has its own comprehensive Privacy Policy that governs data collection and use within the app. This mobile application Privacy Policy supplements this website Privacy Policy. When using the mobile application, both policies apply to your data.
Disclosure of Your Information
We may share your personal information with third parties only in the ways described below or with your explicit consent:
- Subcontractors or service providers necessary to fulfill your service requests.
- SMS service providers for appointment notifications and verification.
- Third-party services required for appointment scheduling and service verification.
- Analytics and crash reporting services (such as Google Firebase).
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We maintain industry-standard security practices for both website and mobile application data.
Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Request deletion of your account and related data at any time by contacting us.
- California residents have additional rights under CCPA and CPRA as detailed in our mobile application Privacy Policy.
Additional Information
- Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
- Storage Facilities: Your data may be stored in secure cloud or physical storage facilities. We maintain security measures to protect data within these systems.
- Cookies and Analytics: Our website may use cookies to enhance user experience and third-party analytics (such as Google Analytics) to analyze traffic patterns.
- Privacy Principles: We adhere to principles of data minimization (collecting only what is necessary), transparency (providing clear explanations of data practices), and fairness (using data honestly and lawfully).
- Legal Basis for Processing: We process your personal data based on your consent, the necessity for performance of a contract, or compliance with legal obligations.
- Links to External Resources: Some data may be shared with trusted partners in accordance with this policy. Please review our partners’ privacy policies for more information.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:
- Phone: +1 (916) 241-7718
- General inquiries email: info@galactic-dream.com
- Support email: support@galactic-dream.com
- Mobile App Support: support@galacticfix.com
Mailing Address: Galactic Dream LLC 2700 N Hayden Parkway #9302 Roseville, CA 95747
We are ready to answer your questions and assist with any aspects related to your privacy and the use of our website and mobile application.